Services Page

Services that we can provide:

• Consultation, advice and design of Networks & other computer solutions
• On-site installation and training of computers and peripherals
• Installation and training of networks
• Removal & re-installation of I.T. gear from one location to another
• Cabling installations for networks and other data requirements
• Hardware repairs
• System fault-finding for both hardware and software
• Virus detection, eradication and prevention
• Advice, supply, installation and training of tape backup devices
• Image scanning
• Internet connection (including hardware, software and training)
• Networked internet and email solutions
• Setup of remote access solutions
• Internet Web page authoring and hosting
• Upgrading of existing hardware and software

• Data transfer between computers
• Supply and installation of software packages
• Telephone support, both verbal and via modem  (see note below)
• Preventative maintenance of hardware
• Performance optimisation of hardware and software
• CD & DVD Writing services
• Cisco Router programming (see note below)
• Linux installation, configuration and faultfinding services (see note below)

Our Charge Rates:

NOTE: There is a surcharge on all credit card transactions. See our Payments page for details.

Hourly rate:

• $120 (inc-GST) per hour, from 8:30AM-5:00PM Monday to Friday (except public holidays), minimum charge of 1 hour, and thereafter charged in minimum half hour blocks.
• $150 (inc-GST) per hour for after hour work. (see below for callout fees)
• $190 (inc-GST) per hour for all Router / Cisco / Linux work.
• NOTE: These rates are for a single technician. If more than one technician is requested to be on-site to finish the job quicker, then rates are charged per person per hour (per man/hour).

Callout fee (Travel Allowance):

• $50 (inc-GST) Perth Metro area (North to Joondalup, South to Fremantle, East to Kalamunda)
• $80 (inc-GST) Perth Fringe area (North to Yanchep, South to Kwinana, East to Mundaring)
• Country areas are also catered for, and although rates vary according to how remote the site is, it will be approximately 70c (inc-GST) per kilometre for the trip (both ways). Another way to calculate this is $1.40 per kilometre 1-way.
• Callouts during after-hours periods are double.

Delivery of goods / despatch of orders:

• $12 (inc-GST) per box, for non-urgent deliveries in the Perth Metro area. The average delivery time is 4 working hours, which generally means that orders that are despatched from us in the morning will be received that same afternoon, and good despatched in the afternoon will be received in the morning of the next working day.

Telephone / Remote Support:

• Telephone and remote support is available either on an ad-hoc basis, or via one of our support pack offerings (see below). Ad-hoc support is charged at our standard rates as detailed above, in half hour blocks.

Platinum Support Pack:

• If you are looking for a way to pre-pay for your support, and enjoy a discounted rate and priority support, then you should consider our Platinum Support Pack.

The list of services that we provide is growing! Is there any other products or services that you would like us to add?
Then please email me with your suggestions!