Platinum
Support Package
As
a result of IT becoming a more critical component of almost every facet
of business, Professional PC Support (PPS) is now offering a new product
called the Platinum Support Package (PSP). This package has been specifically
tailored to meet customer demands for priority response to incidents,
virtual support as well as phone support and pro-active maintenance.
Advances
in technology have made remote support readily available and with broadband
Internet connections PPS can now offer this new kind of service, which
will help your business recover faster when computer related problems
occur on both servers and workstations.
Virtual
support allows PPS to access your server and workstations individually
without incurring costly call-out charges and enduring time-consuming
on-site maintenance saving you time and money. In the event a support
issue cannot be resolved remotely or with phone support an engineer
will perform the usual on-site visit
PPS
is also offering as part of this package pro-active support, enabling
PPS to visit sites every month for a pre-determined time to examine
server and workstation systems in an effort to reduce/prevent system
breakdowns and improving client uptimes by detecting potential problems
before they become critical.
The
PSP can also be used to assist staff in times of overload or annual
leave. You can use the package to re-direct IT calls over to a PPS engineer
who can assist your current IT support staff in these times.
Pro-active
On-site Support
- System
health check
- Back-up
checks
- Error
event log checks
- Security
audit
- Network
health check
- Critical
software updates
- Anti-virus
updates and system checks
Re-active
Support
- Priority
support (PSP clients will be given precedence)
- Virtual
support (charged in ½ hour blocks)
- Telephone
support (charged in ½ hour blocks)
- On-site
support (Minimum 1 hour charge)
- Discounted
hourly rates
Fees
The plan works on pre-paid credit. The minimum amount to engage
the package is $1500 from which any support you receive will automatically
be deducted (a warning email will be sent when your credit reaches $500
with the option to top up your account)
Charges
for work performed will be at the rates listed in the table below:
|
Type
of work |
Costs
(inc GST) |
Minimum
Charge |
|
Initial
once off onsite visit to perform the following:
- Network
Audit
- Remote
access software setup
- Gateway
setup / configuration
|
$110 per hour + $45 callout fee (Perth Metro) |
1
hour + callout |
|
Onsite
Support |
$110 per hour + $45 callout fee (Perth Metro)
|
1
hour + callout |
|
Virtual
Support |
$110
|
½
hour |
|
Phone
Support |
$110
|
½
hour |
As
a Platinum Support Package customer you will receive a monthly credit
report showing you how much credit you have on your account giving you
the option to top-up when you are ready so that you only pay for the
support you receive.
Click
here to view the PDF version of this document
(or to save a copy locally, right click the above link and
choose "save target as")
NOTE:
There is a 
surcharge on all credit card transactions. See our Payments
page for details. |
Any questions or
to engage the package, please email
me 
|
